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Diabetes Personalized Focused Care
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Email Guidelines
Cancellation Policy

Email Guidelines

To make email communication between you and your nurse more efficient, we have developed a few easy to follow guidelines for submission and replies to email.  Remember that email is not secure. Transmission of private information is done at your own risk.


  • Always make sure the 'Subject' field of the email relates to the question you are asking. As an example, if you are asking a question about a medication, make the subject Medication. Other Subjects might be Exercise, Diet, Complications, Insulin Pumps etc.
  • Please limit each email to one or two questions on a single topic.
  • Always include your name or membership ID number in your email.


  • Responses to questions can take up to 48 hours to get a response, excluding weekends and holidays.  Many questions are handled within 24 hours.
  • Questions requiring research that delays an answer require that the member be notified of the specifics of the delay by email.

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